Sirens City Retreat Beauty Salon
- Insured
- Qualifications checked
- Verified provider Insurance and qualifications supplied and held on file
- Expert
- Established
- 2012
- Reviews
- 500+ 5*
- Awards
- 30+
- Happy clients
- 1000s
Come and see us in Durham
Opening hours
- Monday
- 9:00 – 17:00
- Tuesday
- 9:00 – 17:00
- Wednesday
- 9:00 – 17:00
- Thursday
- 10:00 – 20:00
- Friday
- 9:00 – 18:00
- Saturday
- 8:00 – 16:00
- Sunday
- Closed
- Mon to Wed
- 9:00 – 17:00
- Thursday
- 10:00 – 20:00
- Friday
- 9:00 – 18:00
- Saturday
- 8:00 – 16:00
- Sunday
- Closed
About us
- Salon based
- Hair & Beauty Salon
- Advanced Skin Clinic
- Lash Studio
- Beauty salon
- Nail salon
A multi award-winning beauty and advanced skincare clinic in the heart of Durham City Centre, trusted by thousands of clients across the North East. With over 40 industry awards, 14 years in business and a reputation for excellence, we specialise in delivering high-quality, results-led beauty treatments tailored to the individual needs of every client.
We use globally respected professional brands, including DMK, Germaine de Capuccini and The Gel Bottle, combining advanced skin science with luxury relaxation to give you outstanding, long-lasting results in a welcoming, inclusive environment. Our salon is a safe and supportive space for all, with diversity and client care at the heart of everything we do.
Advanced Skin Treatments in Durham
A comprehensive range of professional skin treatments designed to target ageing, acne, sensitivity, pigmentation and long-term skin health, including:
Microneedling in Durham
Chemical peels for acne, ageing and pigmentation
DMK Enzyme Therapy and advanced corrective facials
Personalised skin consultations and treatment plans
Our approach is fully customised — no two skins are the same, and every treatment is tailored to your unique concerns and goals.
Professional Facials & Luxury Skincare
Using high-performance brands Germaine de Capuccini and DMK, our facials provide deep hydration, rejuvenation and visible improvements in skin texture, brightness and health.
Hollywood Waxing & Expert Hair Removal
Known locally as one of the best waxing salons in Durham, we offer fast, hygienic, precise waxing using premium products for minimal discomfort and long-lasting smoothness:
Hollywood & Brazilian waxing
Full body waxing for all genders
Underarm, leg, facial and intimate waxing
Award-Winning Lash & Brow Specialists
With multiple national lash titles across classic, hybrid, volume and mega volume lashes, our lash and brow team is recognised among the best in the UK. Treatments include:
Classic, hybrid, volume and mega volume lash extensions
Lash lifts and lash tinting
Brow shaping, brow lamination and brow tinting
Luxury Manicures & Pedicures
The Gel Bottle for long-lasting, high-shine, chip-resistant nails. Services include luxury manicures, pedicures, BIAB (Builder in a Bottle), nail art, nail extensions and custom finishes.
Massage & Relaxation Treatments
Our calming therapy rooms offer a range of massages designed to reduce stress, ease tension and support overall wellbeing — including body massage, deep tissue massage and Indian head massage.
Why Choose Us
We are committed to continuous improvement and staying at the forefront of advanced beauty and skincare. With decades of combined experience, industry-recognised training and an inclusive ethos, we remain one of the most trusted salons in the region.
Multi award-winning with 40+ professional accolades
Every treatment customised to the individual client
Leading, clinically respected professional brands
Safety, cleanliness and ethical practice prioritised at all times
All clients welcome — diversity and inclusivity championed
Continuous education and ongoing professional development
Location & Accessibility
Located in Durham City Centre, just above NatWest in the Market Place, we are easily accessible for clients from across Durham, Newton Hall, Gilesgate, Belmont, Bowburn, Brandon, Sherburn, Coxhoe, Esh Winning, Chester-le-Street, Crook, Spennymoor, Bishop Auckland, Houghton-le-Spring, Stanley and surrounding County Durham areas. Evening and weekend appointments available to suit busy schedules.
Frequently Asked Questions
Where is the salon based in Durham? We're in Durham City Centre, just above NatWest in the Market Place — easy to reach from the city centre and across County Durham.
Do I need to book in advance? Yes — we recommend booking ahead to secure your preferred time and therapist. Online booking is available 24/7 and updates in real time.
Are your therapists fully qualified and insured? Yes — every treatment is carried out by trained, insured professionals. We prioritise ongoing education, safety and professional standards across the salon.
Do you offer consultations before treatments? Yes — consultations are available for advanced and specialist treatments and are recommended if you're unsure what's right for you, so we can tailor your treatment to your needs and expectations.
Do you offer treatments for sensitive skin, neurodiverse clients or anyone needing quiet appointments? Yes — we offer low-sensory environments, quiet appointments, silent treatments on request and menopause-informed support. Our salon is also trans-inclusive and trained in trans-inclusive care.
How long do lash extensions, BIAB nails and gel polish last? Lash extensions last around three to four weeks with regular infills. BIAB (Builder in a Bottle) lasts three to four weeks between appointments. Gel polish stays chip-free for around two weeks.
How many microneedling sessions do I need? Most clients see best results from a course of three to six sessions spaced four to six weeks apart, followed by maintenance every few months.
Book Your Appointment
If you're searching for the best beauty salon in Durham, an advanced skin clinic, a professional waxing specialist or award-winning lash and facial treatments, we're here to help. Online booking is available 24/7, or call to discuss your appointment.
Salon features
- Card payments accepted
- Cash payments accepted
- Child free salon
- Gender neutral salons
- Gender-neutral pricing
- HIV-inclusive policy
- Low-sensory environment available
- Menopause-informed support
- Neurodiverse friendly hair and beauty salons
- No double-dipping wax policy
- Private treatment rooms available
- Quiet appointments available
- Silent treatments on request
- Stairs to the venue
- Toilets available
- Trained in trans-inclusive care
- Trans-inclusive salon
- Vegan friendly
Featured treatments
-
Volume Lash extensions
These are by far our favourite lashes at Sirens, super fine and soft they are made from a manmade fibre to feel like silk, they are… From £70 120 mins -
Waxing
Waxing at Sirens is all about precision, hygiene, and long-lasting smoothness. Open for 15 years we are dedicated to the beauty industry… From £15 -
Nail services
At Sirens, we focus on nail health first. Every treatment is built around safe, ethical techniques that protect the natural nail and… -
DMK Enzyme Therapy
DMK Enzyme Therapy is one of the most sought-after advanced skin treatments available at Sirens Hair & Beauty in Durham City Centre. Using… From £120 -
Lash Extensions
Sirens Hair & Beauty is Durham's premier destination for lash extensions, celebrated for creating natural-looking results that enhance your… From £60 -
Lash Lift
A lash lift is a low-maintenance treatment that curls and lifts your natural lashes from the root, giving the appearance of longer, more… From £60 -
BIAB (Builder in a Bottle)
BIAB, or Builder in a Bottle, is a flexible, hard-wearing gel treatment that strengthens natural nails while providing a beautiful, long… From £35 -
Gel Polish
Gel polish at Sirens Hair & Beauty in Durham offers a long-lasting, chip-free colour finish that dries instantly under a UV or LED lamp… From £35 -
Brow Lamination
Brow lamination is a popular treatment at Sirens Hair & Beauty in Durham that straightens and sets the brow hairs in an upward direction,… From £45 -
Body Massage
A full body massage at Sirens Hair & Beauty in Durham is the perfect way to relieve tension, reduce stress and restore a sense of calm… From £35 -
Deep Tissue Massage
Deep tissue massage at Sirens Hair & Beauty in Durham targets the deeper layers of muscle and connective tissue to relieve chronic tension,… From £35 -
Facial
Sirens Hair & Beauty in Durham offers a range of professional facial treatments tailored to your individual skin type and concerns. Using… From £60
All services
- Volume Lash extensions
- Waxing
- Nail services
- DMK Enzyme Therapy
- Lash Extensions
- Lash Lift
- BIAB (Builder in a Bottle)
- Gel Polish
- Brow Lamination
- Body Massage
- Deep Tissue Massage
- Facial
- Mesotherapy
- Microneedling
- Acne treatments
- Anti-Aging Facial
- Chemical Exfoliation (Peels)
- Deep Cleansing Facial
- Dermaplaning
- Enzyme Treatment
- LED
- Melasma treatment
- Microdermabrasion
- Skin consultation / Skin analysis
- Skin peels
- Skin rejuvenation
- Full Face Waxing
- Hollywood waxing
- Upper Lip Waxing
- Hair colouring services
- Blow dry
- Cut and blow dry
- Aromatherapy
- Lashes & Brows
- Brow shaping
- Brow Tint
- Classic lashes
- Korean Lash Lift
- Lash and brow tinting
- Lash Tint
- Mega volume lashes
- Russian Lashes
- Volume lashes
- Wispy Lashes
- Body Scrubs
- Hotstones
- Indian head massage
- Sports massage
- Acrylic nails
- BIAB
- Builder in a bottle
- Callus Removal
- E-file manicure
- French Manicure
- Gel extensions
- Gel-X Extensions
- Luxury Pedicure
- Manicure
- Nail art
- Nail extensions
- Pedicures
- Spray tan
Real reviews. Real results.
-
This was my first time at this salon to have my nails done and I had a great experience. Millie was really friendly and welcoming, and the choice of colours was brilliant. The appointment ran exactly to time and I left feeling really pleased with my nails. I also appreciated the intake forms which asked for a lot of detail about my preferences. I'll definitely be back again soon.
-
Fabulous treatment. Had a Spa Facial. Left refreshed, relaxed and like a million dollars. Good quality products used aswell. Brilliant staff. Would highly recommend
-
Five stars for Lexi at Sirens! She did my Hollywood wax and was amazing. I’d had a bad experiences elsewhere before, but she was so professional and reassuring, and everything went perfectly. Such a comfortable experience - I’ll definitely be booking with her again.
-
Unfortunately, my experience at Sirens was extremely disappointing and, if possible, I would not have rated this experience at all.
I was charged twice for one appointment despite only receiving one service. When I tried to resolve the issue, it was not handled professionally, and I found the communication dismissive and unhelpful throughout.
During the appointment, my skin was also cut near the nail, causing bleeding and discomfort afterwards, which was brushed aside when I raised it.
I eventually had to raise a dispute with my bank, which was resolved successfully in my favour and the duplicate payment was refunded.
I understand mistakes can happen, but I was extremely disappointed by how the entire situation was handled. As this appointment was meant to be a birthday treat, the experience felt especially upsetting. Overall, the experience felt like a waste of both time and money and should never have happened in the first place. -
I've been having regular gel nails and lash lifts + perms for a good few months now - Lexi is absolutely fab at explaining the procedure, is so so talented at nail art and my lashes last ages! She is never fazed with whatever design I come in wanting and always does it brilliantly - the pictures speak for themselves.
We always have a great chat, the coffee is gorgeous and I leave feeling like a new person every time. The booking system is so easy to use and the salon regularly send updates on staff holidays or especially busy periods so that they can ensure their regular clients can get an appointment, anytime I've needed any appointments moving they have been brilliant at accommodating my request.
The salon is decorated beautifully and all the staff are top-tier - Millie and Jo are always so lovely and welcoming when I walk in. If you're looking for brilliant service and experts who really know what they're doing - get yourself booked in!
- Kate :)
Awards & achievements
- 2022 Lash expert of the years 2022Professional beauty - educator of the year 2023 BABTAC
View full list (1 entries)
| Year | Awards |
|---|---|
| 2022 |
|
Verification badges
- BABTAC award winner
- Level 2 qualified
- Level 3 qualified
- Level 4 qualified
- Level 5 qualified
- Professional Beauty Award winner
- Professional indemnity insured
- Public liability insured
- Skin Games Judge
- Skin games winner
Insurance documentation
Professional beauty
Qualifications & certifications
| Awarded to | Qualification | Training organisation | Accredited by | Date | Certificate |
|---|---|---|---|---|---|
| Helen ward | Indian head massage | Middlesbrough college | VTCT | View certificate: Indian head massage | |
| Helen ward | Indian head massage | Middlesbrough college | VTCT | View certificate: Indian head massage | |
| Helen ward | Level 4 Mesotherapy | The wynyard aesthetics academy | Cpd | View certificate: Level 4 Mesotherapy | |
| Lexi markham | Pedicures | Elim | Elim | View certificate: Pedicures | |
| Lexi markham | Microneedling | The wynyard aesthetics academy | Cpd | View certificate: Microneedling | |
| Helen ward | Level 4 /5 Advanced Skin Science | Dmk | Guild accredited | View certificate: Level 4 /5 Advanced Skin Science | |
| Lexi markham | Level 4 /5 Advanced Skin Science | Dmk | Guild accredited | View certificate: Level 4 /5 Advanced Skin Science | |
| Helen ward | Dermaplaning | Dermaplane pro | Dermaple pro | View certificate: Dermaplaning | |
| Helen ward | Microdermabrasion | Skinbase md pro | Skinbase | View certificate: Microdermabrasion | |
| Lexi markham | Fat freezing | Cryosculpture | Cryosculpture | View certificate: Fat freezing | |
| Helen ward | Fat freezing | Cryosculpture | Cryosculpture | View certificate: Fat freezing | |
| Helen ward | Hairdressing Level 2 | City and guilds | City and guilds | View certificate: Hairdressing Level 2 |
Professional brands used
Latest articles
-
What’s damaging your skin barrier, and how to fix it
If your skin has started to feel tight, reactive, or just not quite like your own lately, I want to say two things before we go any further… -
How to prepare for a spray tan
A good spray tan is a wonderful thing: that warm, healthy, just-back-from-holiday glow, without a single minute under harmful UV. But I’ll… -
Microneedling: what it is, how it works, and why quality matters
Microneedling is one of the most rewarding treatments I offer. Done well, it can transform texture, scarring and firmness in a way few…
Frequently asked questions
Where is Sirens Hair & Beauty located?
Sirens is located at 12 Market Place, Durham City Centre, DH1 3NG, overlooking the historic Market Place. The salon is easily accessible from across the City of Durham and surrounding areas including Framwellgate Moor, Newton Hall, Neville's Cross, Belmont and beyond.
Do I need to book in advance?
Yes, the team recommends booking in advance to secure your preferred time, especially for evenings and weekends. You can book easily through the online booking system on the Sirens website.
Are your therapists qualified?
Yes. The Sirens team holds extensive qualifications across all treatments offered. Helen Ward, the founder, has nearly 30 years of industry experience and has won over 40 national awards. Lexi is qualified to the highest level in DMK advanced skin treatments and advanced lash extensions. All therapists undertake regular advanced training to stay at the forefront of their disciplines.
What should I do before my appointment?
Please arrive on time and complete any required consultation forms beforehand. If your treatment requires a patch test, this must be completed at least 48 hours in advance. Please let the team know about any allergies, sensitivities or medical conditions when you book.
What is your cancellation policy?
At least 48 hours' notice is required for cancellations or changes to appointments. Late cancellations or missed appointments may be charged in line with the salon's terms.
Are your treatments suitable for sensitive skin?
Yes. The team carries out thorough consultations before all skin treatments and can adapt treatments where necessary. Please let them know about any skin sensitivities, allergies or medical conditions in advance so your treatment can be personalised accordingly.
Do you offer consultations?
Yes. If you are unsure which treatment is right for you, you can book a consultation or choose a treatment time and the team will tailor the approach to your needs on the day. All skin treatments begin with a thorough consultation.
What lash extensions do you offer?
Sirens offers a range of lash extensions including classic lashes and volume lashes, as well as lash lift and lash and brow tinting. The team is trained to an advanced level and will help you choose the style that best suits your face, lifestyle and preferences.
Do you offer treatments for men?
Yes. Sirens offers a comprehensive range of services for both women and men, including waxing, massage, skin treatments and more. Everyone is welcome and treated with the same high standard of care.
How do I know how many sessions I will need for a skin treatment?
This varies depending on your skin concern and the treatment chosen. The team will advise you during your initial consultation on the recommended course of treatments to achieve the best results for your individual needs.
Find us
Ready to book Sirens City Retreat Beauty Salon
Profiles are supplied by members. Please still ask your own questions before booking.