Durham, United Kingdom

Sirens City Retreat Beauty Salon

  • Insured
  • Qualifications checked
  • Verified provider Insurance and qualifications supplied and held on file
  • Expert
What these mean
4.9 Google, 246 reviews
Established
2012
Reviews
500+ 5*
Awards
30+
Happy clients
1000s
Sirens City Retreat Beauty Salon
  • Verified
  • Expert
4.9 Google
Book
  • Sirens City Retreat Beauty Salon, salon photo 1
  • Sirens City Retreat Beauty Salon, salon photo 2
  • Sirens City Retreat Beauty Salon, salon photo 3
  • Sirens City Retreat Beauty Salon, salon photo 4
  • Sirens City Retreat Beauty Salon, salon photo 5
Contact us

Come and see us in Durham

Opening hours

Monday
9:00 – 17:00
Tuesday
9:00 – 17:00
Wednesday
9:00 – 17:00
Thursday
10:00 – 20:00
Friday
9:00 – 18:00
Saturday
8:00 – 16:00
Sunday
Closed
Mon to Wed
9:00 – 17:00
Thursday
10:00 – 20:00
Friday
9:00 – 18:00
Saturday
8:00 – 16:00
Sunday
Closed
About

About us

Business type
  • Salon based
Service types
  • Hair & Beauty Salon
  • Advanced Skin Clinic
  • Lash Studio
  • Beauty salon
  • Nail salon

A multi award-winning beauty and advanced skincare clinic in the heart of Durham City Centre, trusted by thousands of clients across the North East. With over 40 industry awards, 14 years in business and a reputation for excellence, we specialise in delivering high-quality, results-led beauty treatments tailored to the individual needs of every client.

We use globally respected professional brands, including DMK, Germaine de Capuccini and The Gel Bottle, combining advanced skin science with luxury relaxation to give you outstanding, long-lasting results in a welcoming, inclusive environment. Our salon is a safe and supportive space for all, with diversity and client care at the heart of everything we do.

 

Advanced Skin Treatments in Durham

A comprehensive range of professional skin treatments designed to target ageing, acne, sensitivity, pigmentation and long-term skin health, including:

Microneedling in Durham

Chemical peels for acne, ageing and pigmentation

DMK Enzyme Therapy and advanced corrective facials

Personalised skin consultations and treatment plans

Our approach is fully customised — no two skins are the same, and every treatment is tailored to your unique concerns and goals.

 

Professional Facials & Luxury Skincare

Using high-performance brands Germaine de Capuccini and DMK, our facials provide deep hydration, rejuvenation and visible improvements in skin texture, brightness and health.

 

Hollywood Waxing & Expert Hair Removal

Known locally as one of the best waxing salons in Durham, we offer fast, hygienic, precise waxing using premium products for minimal discomfort and long-lasting smoothness:

Hollywood & Brazilian waxing

Full body waxing for all genders

Underarm, leg, facial and intimate waxing

 

Award-Winning Lash & Brow Specialists

With multiple national lash titles across classic, hybrid, volume and mega volume lashes, our lash and brow team is recognised among the best in the UK. Treatments include:

Classic, hybrid, volume and mega volume lash extensions

Lash lifts and lash tinting

Brow shaping, brow lamination and brow tinting

 

Luxury Manicures & Pedicures

The Gel Bottle for long-lasting, high-shine, chip-resistant nails. Services include luxury manicures, pedicures, BIAB (Builder in a Bottle), nail art, nail extensions and custom finishes.

 

Massage & Relaxation Treatments

Our calming therapy rooms offer a range of massages designed to reduce stress, ease tension and support overall wellbeing — including body massage, deep tissue massage and Indian head massage.

 

Why Choose Us

We are committed to continuous improvement and staying at the forefront of advanced beauty and skincare. With decades of combined experience, industry-recognised training and an inclusive ethos, we remain one of the most trusted salons in the region.

Multi award-winning with 40+ professional accolades

Every treatment customised to the individual client

Leading, clinically respected professional brands

Safety, cleanliness and ethical practice prioritised at all times

All clients welcome — diversity and inclusivity championed

Continuous education and ongoing professional development

 

Location & Accessibility

Located in Durham City Centre, just above NatWest in the Market Place, we are easily accessible for clients from across Durham, Newton Hall, Gilesgate, Belmont, Bowburn, Brandon, Sherburn, Coxhoe, Esh Winning, Chester-le-Street, Crook, Spennymoor, Bishop Auckland, Houghton-le-Spring, Stanley and surrounding County Durham areas. Evening and weekend appointments available to suit busy schedules.

 

Frequently Asked Questions

Where is the salon based in Durham? We're in Durham City Centre, just above NatWest in the Market Place — easy to reach from the city centre and across County Durham.

Do I need to book in advance? Yes — we recommend booking ahead to secure your preferred time and therapist. Online booking is available 24/7 and updates in real time.

Are your therapists fully qualified and insured? Yes — every treatment is carried out by trained, insured professionals. We prioritise ongoing education, safety and professional standards across the salon.

Do you offer consultations before treatments? Yes — consultations are available for advanced and specialist treatments and are recommended if you're unsure what's right for you, so we can tailor your treatment to your needs and expectations.

Do you offer treatments for sensitive skin, neurodiverse clients or anyone needing quiet appointments? Yes — we offer low-sensory environments, quiet appointments, silent treatments on request and menopause-informed support. Our salon is also trans-inclusive and trained in trans-inclusive care.

How long do lash extensions, BIAB nails and gel polish last? Lash extensions last around three to four weeks with regular infills. BIAB (Builder in a Bottle) lasts three to four weeks between appointments. Gel polish stays chip-free for around two weeks.

How many microneedling sessions do I need? Most clients see best results from a course of three to six sessions spaced four to six weeks apart, followed by maintenance every few months.

 

Book Your Appointment

If you're searching for the best beauty salon in Durham, an advanced skin clinic, a professional waxing specialist or award-winning lash and facial treatments, we're here to help. Online booking is available 24/7, or call to discuss your appointment.

 

Good to know

Salon features

  • Card payments accepted
  • Cash payments accepted
  • Child free salon
  • Gender neutral salons
  • Gender-neutral pricing
  • HIV-inclusive policy
  • Low-sensory environment available
  • Menopause-informed support
  • Neurodiverse friendly hair and beauty salons
  • No double-dipping wax policy
  • Private treatment rooms available
  • Quiet appointments available
  • Silent treatments on request
  • Stairs to the venue
  • Toilets available
  • Trained in trans-inclusive care
  • Trans-inclusive salon
  • Vegan friendly
Treatments we offer

Featured treatments

All services

62 services
Reviews

Real reviews. Real results.

Google 4.9 from 246 reviews Independent, from Google
  • This was my first time at this salon to have my nails done and I had a great experience. Millie was really friendly and welcoming, and the choice of colours was brilliant. The appointment ran exactly to time and I left feeling really pleased with my nails. I also appreciated the intake forms which asked for a lot of detail about my preferences. I'll definitely be back again soon.
    Katherine McDonald a month ago, on Google
  • Fabulous treatment. Had a Spa Facial. Left refreshed, relaxed and like a million dollars. Good quality products used aswell. Brilliant staff. Would highly recommend
    ruth goodwin a month ago, on Google
  • Five stars for Lexi at Sirens! She did my Hollywood wax and was amazing. I’d had a bad experiences elsewhere before, but she was so professional and reassuring, and everything went perfectly. Such a comfortable experience - I’ll definitely be booking with her again.
    brid brennan 7 months ago, on Google
  • Unfortunately, my experience at Sirens was extremely disappointing and, if possible, I would not have rated this experience at all.
    I was charged twice for one appointment despite only receiving one service. When I tried to resolve the issue, it was not handled professionally, and I found the communication dismissive and unhelpful throughout.
    During the appointment, my skin was also cut near the nail, causing bleeding and discomfort afterwards, which was brushed aside when I raised it.
    I eventually had to raise a dispute with my bank, which was resolved successfully in my favour and the duplicate payment was refunded.
    I understand mistakes can happen, but I was extremely disappointed by how the entire situation was handled. As this appointment was meant to be a birthday treat, the experience felt especially upsetting. Overall, the experience felt like a waste of both time and money and should never have happened in the first place.
    Maria Eastwood 4 months ago, on Google
  • I've been having regular gel nails and lash lifts + perms for a good few months now - Lexi is absolutely fab at explaining the procedure, is so so talented at nail art and my lashes last ages! She is never fazed with whatever design I come in wanting and always does it brilliantly - the pictures speak for themselves.

    We always have a great chat, the coffee is gorgeous and I leave feeling like a new person every time. The booking system is so easy to use and the salon regularly send updates on staff holidays or especially busy periods so that they can ensure their regular clients can get an appointment, anytime I've needed any appointments moving they have been brilliant at accommodating my request.

    The salon is decorated beautifully and all the staff are top-tier - Millie and Jo are always so lovely and welcoming when I walk in. If you're looking for brilliant service and experts who really know what they're doing - get yourself booked in!

    - Kate :)
    KT Louise 3 years ago, on Google
Recognition

Awards & achievements

  • 2022 Lash expert of the years 2022Professional beauty - educator of the year 2023 BABTAC
View full list (1 entries)
Year Awards
2022
  • BABTAC - Lash expert of the years 2022Professional beauty - educator of the year 2023 Winner The skin games 2022 – 2nd place mega volume – lexiThe skin games 2022 – 3rd place volume – helenThe skin games 2022 – 3rd place fantasy – helen 2nd place classic lashes – the skin games 20212nd place volume lashes – the skin games 20213rd place fantasy lash – the skin games 20213rd place selfie lashes – the skingames 2021Professional Beauty Awards 2020 – Beauty Therapist of the Year Finalist British Hair and beauty awards 2020- Winner Overall lash tech of the year -Helen WardBritish Hair and beauty awards 2020 – Area winner Skin Specialist of the year -Helen WardBritish Hair and beauty awards 2020 – Area winner colour tech of the year Jo HopeBritish Hair and beauty awards 2020 – Gold winner Hair and beauty salon of the yearBritish Hair and beauty awards 2020- Bronze winner wax specialist of the year LexiSecret Lash Comp 2020 – Judges Choice WinnerSecret Lash Comp 2020 – Fantasy Lash 3rd PlaceSecret Lash Comp 2020 – Lash Lift WinnerSkin Games 2019 – Classic Lashes, Hybrids, Volume lashes, Spa Décor and The Peoples Choice FinalistEngland’s Business Awards 2019 – Best Beauty Salon Durham WinnerBritish Beauty Awards 2019 – Lash Specialist of the Year Silver Winner British Beauty Awards 2019 – Beauty Salon of the Year Silver Winner  British Beauty Salon Awards 2019 – Beauty Therapist of the Year Silver WinnerSME News Awards 2019 – Most Outstanding Lash and Skincare Treatments WinnerLash Festival 2019 – Master on Trend Lashes Winner Lash Factor 2019 – Mature lashes 3rd PlaceBritish Hair and Beauty Awards 2018 – Lash Bar of the Year Winner British Hair and Beauty Awards 2018 – Lash Specialist  of the Year (Helen) Winner British Hair and Beauty Awards 2018 – Brow Specialist of the Year (Helen) Winner British Hair and Beauty Awards 2018 – Training  Centre of the Year Winner British Hair and Beauty Awards 2017 – Beauty Therapist of the Year WinnerBritish Hair and Beauty Awards 2017 – Lifetime Achievement WinnerBritish Hair and Beauty Awards 2017 – Entrepreneur of the Year WinnerBritish Beauty Salon of the Year 2016 Winner Amazing Durham 2016 – Entrepreneur of the Year WinnerEnglish Hair and Beauty Awards 2016 – Salon of the Year FinalistAmazing Durham  2016 – Independent Retailer of the Year WinnerBritish Massage Therapist of the Year 2015 WinnerBritish Beauty Salon of the Year 2015 – FinalistBritish Beauty Therapist of the Year 2015 – Finalist English Hair and Beauty Awards 2015  – Salon of the Year FinalistThe Journal Business Awards 2015 – Internet Award FinalistThe Journal Business Awards 2015 – Services Award FinalistEnglish Hair and Beauty Awards 2014 – Salon of the Year FinalistEnglish Hair and Beauty Awards 2014 – Therapist of the Year FinalistDurham City Retail Awards 2014 – Independent Retailer FinalistDurham City Retail Awards 2014 – Retail Experience FinalistAmazing Durham 2014 – Independent Retailer of the Year WinnerStar Radio 2013 – Marketing Award WinnerDurham City Retail Awards 2013 -Independent Retailer Winner Durham City Retail Awards 2013 – Retail Experience Winner
What we cannot confirm. We do not check every certificate or every detail. Always ask questions of your own before you book.

Verification badges

  • BABTAC award winner
  • Level 2 qualified
  • Level 3 qualified
  • Level 4 qualified
  • Level 5 qualified
  • Professional Beauty Award winner
  • Professional indemnity insured
  • Public liability insured
  • Skin Games Judge
  • Skin games winner

Insurance documentation

Professional beauty

Policy end date
This date has passed. Ask the business for a current certificate.
View certificate

Qualifications & certifications

Awarded to Qualification Training organisation Accredited by Date Certificate
Helen ward Indian head massage Middlesbrough college VTCT View certificate: Indian head massage
Helen ward Indian head massage Middlesbrough college VTCT View certificate: Indian head massage
Helen ward Level 4 Mesotherapy The wynyard aesthetics academy Cpd View certificate: Level 4 Mesotherapy
Lexi markham Pedicures Elim Elim View certificate: Pedicures
Lexi markham Microneedling The wynyard aesthetics academy Cpd View certificate: Microneedling
Helen ward Level 4 /5 Advanced Skin Science Dmk Guild accredited View certificate: Level 4 /5 Advanced Skin Science
Lexi markham Level 4 /5 Advanced Skin Science Dmk Guild accredited View certificate: Level 4 /5 Advanced Skin Science
Helen ward Dermaplaning Dermaplane pro Dermaple pro View certificate: Dermaplaning
Helen ward Microdermabrasion Skinbase md pro Skinbase View certificate: Microdermabrasion
Lexi markham Fat freezing Cryosculpture Cryosculpture View certificate: Fat freezing
Helen ward Fat freezing Cryosculpture Cryosculpture View certificate: Fat freezing
Helen ward Hairdressing Level 2 City and guilds City and guilds View certificate: Hairdressing Level 2

Professional brands used

  • Clinicare
  • DMK
  • Elleebana
  • Germaine De Cappuccini
  • HYPO21
  • Mylamination
  • Nouvatan
  • Perron rigot
  • The Gel bottle
Questions

Frequently asked questions

Where is Sirens Hair & Beauty located?

Sirens is located at 12 Market Place, Durham City Centre, DH1 3NG, overlooking the historic Market Place. The salon is easily accessible from across the City of Durham and surrounding areas including Framwellgate Moor, Newton Hall, Neville's Cross, Belmont and beyond. 

Do I need to book in advance?

Yes, the team recommends booking in advance to secure your preferred time, especially for evenings and weekends. You can book easily through the online booking system on the Sirens website.

Are your therapists qualified?

Yes. The Sirens team holds extensive qualifications across all treatments offered. Helen Ward, the founder, has nearly 30 years of industry experience and has won over 40 national awards. Lexi is qualified to the highest level in DMK advanced skin treatments and advanced lash extensions. All therapists undertake regular advanced training to stay at the forefront of their disciplines.

What should I do before my appointment?

Please arrive on time and complete any required consultation forms beforehand. If your treatment requires a patch test, this must be completed at least 48 hours in advance. Please let the team know about any allergies, sensitivities or medical conditions when you book.

What is your cancellation policy?

At least 48 hours' notice is required for cancellations or changes to appointments. Late cancellations or missed appointments may be charged in line with the salon's terms.

Are your treatments suitable for sensitive skin?

Yes. The team carries out thorough consultations before all skin treatments and can adapt treatments where necessary. Please let them know about any skin sensitivities, allergies or medical conditions in advance so your treatment can be personalised accordingly.

Do you offer consultations?

Yes. If you are unsure which treatment is right for you, you can book a consultation or choose a treatment time and the team will tailor the approach to your needs on the day. All skin treatments begin with a thorough consultation.

What lash extensions do you offer?

Sirens offers a range of lash extensions including classic lashes and volume lashes, as well as lash lift and lash and brow tinting. The team is trained to an advanced level and will help you choose the style that best suits your face, lifestyle and preferences.

Do you offer treatments for men?

Yes. Sirens offers a comprehensive range of services for both women and men, including waxing, massage, skin treatments and more. Everyone is welcome and treated with the same high standard of care.

How do I know how many sessions I will need for a skin treatment?

This varies depending on your skin concern and the treatment chosen. The team will advise you during your initial consultation on the recommended course of treatments to achieve the best results for your individual needs.

Find us

12 Market Place, Durham DH1 3NG, United Kingdom
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12 Market Place, Durham DH1 3NG, United Kingdom

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