Verified Provider Expert

Sirens City Retreat Beauty Salon

Salon based

Hair & Beauty Salon · Advanced Skin Clinic · Lash Studio · Beauty salon · Nail salon

0191 447 7570 Card payments accepted Insured Qualifications checked
2012 Established
30 Years experience
35 Treatments
3 Brands
Sirens City Retreat Beauty Salon
Sirens City Retreat Beauty Salon
Sirens City Retreat Beauty Salon
Sirens City Retreat Beauty Salon
Sirens City Retreat Beauty Salon

About Sirens City Retreat Beauty Salon

A multi award-winning beauty and advanced skincare clinic in the heart of Durham City Centre, trusted by thousands of clients across the North East. With over 40 industry awards, 14 years in business and a reputation for excellence, we specialise in delivering high-quality, results-led beauty treatments tailored to the individual needs of every client.

We use globally respected professional brands, including DMK, Germaine de Capuccini and The Gel Bottle, combining advanced skin science with luxury relaxation to give you outstanding, long-lasting results in a welcoming, inclusive environment. Our salon is a safe and supportive space for all, with diversity and client care at the heart of everything we do.

 

Advanced Skin Treatments in Durham

A comprehensive range of professional skin treatments designed to target ageing, acne, sensitivity, pigmentation and long-term skin health, including:

Microneedling in Durham

Chemical peels for acne, ageing and pigmentation

DMK Enzyme Therapy and advanced corrective facials

Personalised skin consultations and treatment plans

Our approach is fully customised — no two skins are the same, and every treatment is tailored to your unique concerns and goals.

 

Professional Facials & Luxury Skincare

Using high-performance brands Germaine de Capuccini and DMK, our facials provide deep hydration, rejuvenation and visible improvements in skin texture, brightness and health.

 

Hollywood Waxing & Expert Hair Removal

Known locally as one of the best waxing salons in Durham, we offer fast, hygienic, precise waxing using premium products for minimal discomfort and long-lasting smoothness:

Hollywood & Brazilian waxing

Full body waxing for all genders

Underarm, leg, facial and intimate waxing

 

Award-Winning Lash & Brow Specialists

With multiple national lash titles across classic, hybrid, volume and mega volume lashes, our lash and brow team is recognised among the best in the UK. Treatments include:

Classic, hybrid, volume and mega volume lash extensions

Lash lifts and lash tinting

Brow shaping, brow lamination and brow tinting

 

Luxury Manicures & Pedicures

The Gel Bottle for long-lasting, high-shine, chip-resistant nails. Services include luxury manicures, pedicures, BIAB (Builder in a Bottle), nail art, nail extensions and custom finishes.

 

Massage & Relaxation Treatments

Our calming therapy rooms offer a range of massages designed to reduce stress, ease tension and support overall wellbeing — including body massage, deep tissue massage and Indian head massage.

 

Why Choose Us

We are committed to continuous improvement and staying at the forefront of advanced beauty and skincare. With decades of combined experience, industry-recognised training and an inclusive ethos, we remain one of the most trusted salons in the region.

Multi award-winning with 40+ professional accolades

Every treatment customised to the individual client

Leading, clinically respected professional brands

Safety, cleanliness and ethical practice prioritised at all times

All clients welcome — diversity and inclusivity championed

Continuous education and ongoing professional development

 

Location & Accessibility

Located in Durham City Centre, just above NatWest in the Market Place, we are easily accessible for clients from across Durham, Newton Hall, Gilesgate, Belmont, Bowburn, Brandon, Sherburn, Coxhoe, Esh Winning, Chester-le-Street, Crook, Spennymoor, Bishop Auckland, Houghton-le-Spring, Stanley and surrounding County Durham areas. Evening and weekend appointments available to suit busy schedules.

 

Frequently Asked Questions

Where is the salon based in Durham? We're in Durham City Centre, just above NatWest in the Market Place — easy to reach from the city centre and across County Durham.

Do I need to book in advance? Yes — we recommend booking ahead to secure your preferred time and therapist. Online booking is available 24/7 and updates in real time.

Are your therapists fully qualified and insured? Yes — every treatment is carried out by trained, insured professionals. We prioritise ongoing education, safety and professional standards across the salon.

Do you offer consultations before treatments? Yes — consultations are available for advanced and specialist treatments and are recommended if you're unsure what's right for you, so we can tailor your treatment to your needs and expectations.

Do you offer treatments for sensitive skin, neurodiverse clients or anyone needing quiet appointments? Yes — we offer low-sensory environments, quiet appointments, silent treatments on request and menopause-informed support. Our salon is also trans-inclusive and trained in trans-inclusive care.

How long do lash extensions, BIAB nails and gel polish last? Lash extensions last around three to four weeks with regular infills. BIAB (Builder in a Bottle) lasts three to four weeks between appointments. Gel polish stays chip-free for around two weeks.

How many microneedling sessions do I need? Most clients see best results from a course of three to six sessions spaced four to six weeks apart, followed by maintenance every few months.

 

Book Your Appointment

If you're searching for the best beauty salon in Durham, an advanced skin clinic, a professional waxing specialist or award-winning lash and facial treatments, we're here to help. Online booking is available 24/7, or call to discuss your appointment.

 

Opening Hours

When are you open
Day Time slot Comment
Sunday: Closed
Monday: 9:00-17:00
Tuesday: 9:00-17:00
Wednesday: 9:00-17:00
Thursday: 10:00-20:00
Friday: 9:00-18:00
Saturday: 9:00-16:00

Ready To Book?

Evening & Weekend Appointments Available

Book Appointment Call Us: 0191 447 7570

All Services

Volume Lash extensions
Waxing
Nail services
DMK Enzyme Therapy
Lash Extensions
Lash Lift
BIAB (Builder in a Bottle)
Gel Polish
Brow Lamination
Body Massage
Deep Tissue Massage
Sirens City Retreat Beauty Salon
Facial
Sirens City Retreat Beauty Salon
Sirens City Retreat Beauty Salon
Waxing
Hollywood waxing
Full Face Waxing
Upper Lip Waxing
Brow shaping
Lash extensions
Classic lashes
Volume lashes
Lash lift
Lash and brow tinting
BIAB
Gel polish
Nail art
Manicure
Pedicures
Acrylic nails
Nail extensions
Enzyme Treatment
Deep Cleansing Facial
Anti-Aging Facial
Chemical Exfoliation (Peels)
Skin consultation / Skin analysis
Microdermabrasion
Brow Lamination
Body massage
Indian head massage
Hotstones
Aromatherapy
Sports massage
Deep tissue massage
Fat freezing
Hair colouring services
Cut and blow dry
Blow dry
Facial

Awards & Achievements

Recognised By Industry Bodies, Judging Panels And Peer Organisations Across The UK Beauty Sector.

educator of the year 2023

2023
Professional beauty

Lash expert of the years 2022

2022
BABTAC

2nd place classic lashes – the skin…

2021

Professional Beauty Awards 2020 – Be…

2020

Skin Games 2019 – Classic Lashes, Hy…

2019
View Full Awards List (51+ Accolades)
Years Awards
2023
Professional beauty - educator of the year 2023 Winner 
2022
BABTAC - Lash expert of the years 2022
The skin games 2022 – 2nd place mega volume – lexi
The skin games 2022 – 3rd place volume – helen
The skin games 2022 – 3rd place fantasy – helen 
2021
2nd place classic lashes – the skin games 2021
2nd place volume lashes – the skin games 2021
3rd place fantasy lash – the skin games 2021
3rd place selfie lashes – the skingames 2021
2020
Professional Beauty Awards 2020 – Beauty Therapist of the Year Finalist 
British Hair and beauty awards 2020- Winner Overall lash tech of the year -Helen Ward
British Hair and beauty awards 2020 – Area winner Skin Specialist of the year -Helen Ward
British Hair and beauty awards 2020 – Area winner colour tech of the year Jo Hope
British Hair and beauty awards 2020 – Gold winner Hair and beauty salon of the year
British Hair and beauty awards 2020- Bronze winner wax specialist of the year Lexi
Secret Lash Comp 2020 – Judges Choice Winner
Secret Lash Comp 2020 – Fantasy Lash 3rd Place
Secret Lash Comp 2020 – Lash Lift Winner
2019
Skin Games 2019 – Classic Lashes, Hybrids, Volume lashes, Spa Décor and The Peoples Choice Finalist
England’s Business Awards 2019 – Best Beauty Salon Durham Winner
British Beauty Awards 2019 – Lash Specialist of the Year Silver Winner 
British Beauty Awards 2019 – Beauty Salon of the Year Silver Winner  
British Beauty Salon Awards 2019 – Beauty Therapist of the Year Silver Winner
SME News Awards 2019 – Most Outstanding Lash and Skincare Treatments Winner
Lash Festival 2019 – Master on Trend Lashes Winner 
Lash Factor 2019 – Mature lashes 3rd Place
2018
British Hair and Beauty Awards 2018 – Lash Bar of the Year Winner 
British Hair and Beauty Awards 2018 – Lash Specialist  of the Year (Helen) Winner 
British Hair and Beauty Awards 2018 – Brow Specialist of the Year (Helen) Winner 
British Hair and Beauty Awards 2018 – Training  Centre of the Year Winner 
2017
British Hair and Beauty Awards 2017 – Beauty Therapist of the Year Winner
British Hair and Beauty Awards 2017 – Lifetime Achievement Winner
British Hair and Beauty Awards 2017 – Entrepreneur of the Year Winner
2016
British Beauty Salon of the Year 2016 Winner 
Amazing Durham 2016 – Entrepreneur of the Year Winner
English Hair and Beauty Awards 2016 – Salon of the Year Finalist
Amazing Durham  2016 – Independent Retailer of the Year Winner
2015
British Massage Therapist of the Year 2015 Winner
British Beauty Salon of the Year 2015 – Finalist
British Beauty Therapist of the Year 2015 – Finalist 
English Hair and Beauty Awards 2015  – Salon of the Year Finalist
The Journal Business Awards 2015 – Internet Award Finalist
The Journal Business Awards 2015 – Services Award Finalist
2014
English Hair and Beauty Awards 2014 – Salon of the Year Finalist
English Hair and Beauty Awards 2014 – Therapist of the Year Finalist
Durham City Retail Awards 2014 – Independent Retailer Finalist
Durham City Retail Awards 2014 – Retail Experience Finalist
Amazing Durham 2014 – Independent Retailer of the Year Winner
2013
Star Radio 2013 – Marketing Award Winner
Durham City Retail Awards 2013 -Independent Retailer Winner 
Durham City Retail Awards 2013 – Retail Experience Winner

Professional Brands Used

Clinicare DMK Elleebana Germaine De Cappuccini Germaine de capuccini HYPO21 Mylamination Nouvatan Perron rigot The Gel bottle

Verification Badges

Professional beauty awards winner

Skin games winner

Salon Features

Card payments accepted
Cash payments accepted
Child free salon
Gender neutral salons
Gender-neutral pricing
HIV-inclusive policy
Low-sensory environment available
Menopause-informed support
Neurodiverse friendly hair and beauty salons
No double-dipping wax policy
Private treatment rooms available
Quiet appointments available
Silent treatments on request
Stairs to the venue
Toilets available
Trained in trans-inclusive care
Trans-inclusive salon
Vegan friendly

Insurance Documentation

Insurance certificate

Professional beauty

Valid Until 30 June 2026
Verified & Active
View

Qualifications & Certifications

View All Certifications
Awarded To Qualification / Accreditation Name Training Organisation Certificate Date Accredited by Certificate File
Lexi markham Level 4 /5 Advanced Skin Science Dmk Guild accredited View
Helen ward Level 4 Mesotherapy The wynyard aesthetics academy Cpd View

Frequently Asked Questions

Where is Sirens Hair & Beauty located?
Sirens is located at 12 Market Place, Durham City Centre, DH1 3NG, overlooking the historic Market Place. The salon is easily accessible from across the City of Durham and surrounding areas including Framwellgate Moor, Newton Hall, Neville's Cross, Belmont and beyond.
Do I need to book in advance?
Yes, the team recommends booking in advance to secure your preferred time, especially for evenings and weekends. You can book easily through the online booking system on the Sirens website.
Are your therapists qualified?
Yes. The Sirens team holds extensive qualifications across all treatments offered. Helen Ward, the founder, has nearly 30 years of industry experience and has won over 40 national awards. Lexi is qualified to the highest level in DMK advanced skin treatments and advanced lash extensions. All therapists undertake regular advanced training to stay at the forefront of their disciplines.
What should I do before my appointment?
Please arrive on time and complete any required consultation forms beforehand. If your treatment requires a patch test, this must be completed at least 48 hours in advance. Please let the team know about any allergies, sensitivities or medical conditions when you book.
What is your cancellation policy?
At least 48 hours' notice is required for cancellations or changes to appointments. Late cancellations or missed appointments may be charged in line with the salon's terms.
Are your treatments suitable for sensitive skin?
Yes. The team carries out thorough consultations before all skin treatments and can adapt treatments where necessary. Please let them know about any skin sensitivities, allergies or medical conditions in advance so your treatment can be personalised accordingly.
Do you offer consultations?
Yes. If you are unsure which treatment is right for you, you can book a consultation or choose a treatment time and the team will tailor the approach to your needs on the day. All skin treatments begin with a thorough consultation.
What lash extensions do you offer?
Sirens offers a range of lash extensions including classic lashes and volume lashes, as well as lash lift and lash and brow tinting. The team is trained to an advanced level and will help you choose the style that best suits your face, lifestyle and preferences.
Do you offer treatments for men?
Yes. Sirens offers a comprehensive range of services for both women and men, including waxing, massage, skin treatments and more. Everyone is welcome and treated with the same high standard of care.
How do I know how many sessions I will need for a skin treatment?
This varies depending on your skin concern and the treatment chosen. The team will advise you during your initial consultation on the recommended course of treatments to achieve the best results for your individual needs.