Sirens City Retreat beauty salon
Salon based
Beauty salon · Skin Clinic · Massage Therapy Clinic · Nail salon
About Sirens City Retreat beauty salon
A multi award-winning beauty and advanced skincare clinic in the heart of Durham City Centre, trusted by thousands of clients across the North East. With over 40 industry awards, 14 years in business and a reputation for excellence, we specialise in delivering high-quality, results-led beauty treatments tailored to the individual needs of every client.
We use globally respected professional brands, including DMK, Germaine de Capuccini and The Gel Bottle, combining advanced skin science with luxury relaxation to give you outstanding, long-lasting results in a welcoming, inclusive environment. Our salon is a safe and supportive space for all, with diversity and client care at the heart of everything we do.
Advanced Skin Treatments in Durham
A comprehensive range of professional skin treatments designed to target ageing, acne, sensitivity, pigmentation and long-term skin health, including:
Microneedling in Durham
Chemical peels for acne, ageing and pigmentation
DMK Enzyme Therapy and advanced corrective facials
Personalised skin consultations and treatment plans
Our approach is fully customised — no two skins are the same, and every treatment is tailored to your unique concerns and goals.
Professional Facials & Luxury Skincare
Using high-performance brands Germaine de Capuccini and DMK, our facials provide deep hydration, rejuvenation and visible improvements in skin texture, brightness and health.
Hollywood Waxing & Expert Hair Removal
Known locally as one of the best waxing salons in Durham, we offer fast, hygienic, precise waxing using premium products for minimal discomfort and long-lasting smoothness:
Hollywood & Brazilian waxing
Full body waxing for all genders
Underarm, leg, facial and intimate waxing
Award-Winning Lash & Brow Specialists
With multiple national lash titles across classic, hybrid, volume and mega volume lashes, our lash and brow team is recognised among the best in the UK. Treatments include:
Classic, hybrid, volume and mega volume lash extensions
Lash lifts and lash tinting
Brow shaping, brow lamination and brow tinting
Luxury Manicures & Pedicures
The Gel Bottle for long-lasting, high-shine, chip-resistant nails. Services include luxury manicures, pedicures, BIAB (Builder in a Bottle), nail art, nail extensions and custom finishes.
Massage & Relaxation Treatments
Our calming therapy rooms offer a range of massages designed to reduce stress, ease tension and support overall wellbeing — including body massage, deep tissue massage and Indian head massage.
Why Choose Us
We are committed to continuous improvement and staying at the forefront of advanced beauty and skincare. With decades of combined experience, industry-recognised training and an inclusive ethos, we remain one of the most trusted salons in the region.
Multi award-winning with 40+ professional accolades
Every treatment customised to the individual client
Leading, clinically respected professional brands
Safety, cleanliness and ethical practice prioritised at all times
All clients welcome — diversity and inclusivity championed
Continuous education and ongoing professional development
Location & Accessibility
Located in Durham City Centre, just above NatWest in the Market Place, we are easily accessible for clients from across Durham, Newton Hall, Gilesgate, Belmont, Bowburn, Brandon, Sherburn, Coxhoe, Esh Winning, Chester-le-Street, Crook, Spennymoor, Bishop Auckland, Houghton-le-Spring, Stanley and surrounding County Durham areas. Evening and weekend appointments available to suit busy schedules.
Frequently Asked Questions
Where is the salon based in Durham? We're in Durham City Centre, just above NatWest in the Market Place — easy to reach from the city centre and across County Durham.
Do I need to book in advance? Yes — we recommend booking ahead to secure your preferred time and therapist. Online booking is available 24/7 and updates in real time.
Are your therapists fully qualified and insured? Yes — every treatment is carried out by trained, insured professionals. We prioritise ongoing education, safety and professional standards across the salon.
Do you offer consultations before treatments? Yes — consultations are available for advanced and specialist treatments and are recommended if you're unsure what's right for you, so we can tailor your treatment to your needs and expectations.
Do you offer treatments for sensitive skin, neurodiverse clients or anyone needing quiet appointments? Yes — we offer low-sensory environments, quiet appointments, silent treatments on request and menopause-informed support. Our salon is also trans-inclusive and trained in trans-inclusive care.
How long do lash extensions, BIAB nails and gel polish last? Lash extensions last around three to four weeks with regular infills. BIAB (Builder in a Bottle) lasts three to four weeks between appointments. Gel polish stays chip-free for around two weeks.
How many microneedling sessions do I need? Most clients see best results from a course of three to six sessions spaced four to six weeks apart, followed by maintenance every few months.
Book Your Appointment
If you're searching for the best beauty salon in Durham, an advanced skin clinic, a professional waxing specialist or award-winning lash and facial treatments, we're here to help. Online booking is available 24/7, or call to discuss your appointment.
Connect
Opening Hours
| Day | Time slot | Comment | ||
|---|---|---|---|---|
| Sunday: | Closed | |||
| Monday: | 9:00-17:00 | |||
| Tuesday: | 9:00-17:00 | |||
| Wednesday: | 9:00-17:00 | |||
| Thursday: | 10:00-20:00 | |||
| Friday: | 9:00-18:00 | |||
| Saturday: | 9:00-16:00 | |||
Featured Treatments
Volume Lash extensions
These are by far our favourite lashes at Sirens, super fine and soft they are made from a manmade fibre to feel like silk, they are unbeliev…
Waxing
Waxing at Sirens is all about precision, hygiene, and long-lasting smoothness. Open for 15 years we are dedicated to the beauty industry and…
Nail services
At Sirens, we focus on nail health first. Every treatment is built around safe, ethical techniques that protect the natural nail and support…
All Services
Awards & Achievements
Recognised By Industry Bodies, Judging Panels And Peer Organisations Across The UK Beauty Sector.
educator of the year 2023
Lash expert of the years 2022
2nd place classic lashes – the skin…
Professional Beauty Awards 2020 – Be…
Skin Games 2019 – Classic Lashes, Hy…
View Full Awards List (51+ Accolades)
| Years | Awards |
|---|---|
| 2023 |
Professional beauty - educator of the year 2023 Winner
|
| 2022 |
BABTAC - Lash expert of the years 2022
The skin games 2022 – 2nd place mega volume – lexi
The skin games 2022 – 3rd place volume – helen
The skin games 2022 – 3rd place fantasy – helen
|
| 2021 |
2nd place classic lashes – the skin games 2021
2nd place volume lashes – the skin games 2021
3rd place fantasy lash – the skin games 2021
3rd place selfie lashes – the skingames 2021
|
| 2020 |
Professional Beauty Awards 2020 – Beauty Therapist of the Year Finalist
British Hair and beauty awards 2020- Winner Overall lash tech of the year -Helen Ward
British Hair and beauty awards 2020 – Area winner Skin Specialist of the year -Helen Ward
British Hair and beauty awards 2020 – Area winner colour tech of the year Jo Hope
British Hair and beauty awards 2020 – Gold winner Hair and beauty salon of the year
British Hair and beauty awards 2020- Bronze winner wax specialist of the year Lexi
Secret Lash Comp 2020 – Judges Choice Winner
Secret Lash Comp 2020 – Fantasy Lash 3rd Place
Secret Lash Comp 2020 – Lash Lift Winner
|
| 2019 |
Skin Games 2019 – Classic Lashes, Hybrids, Volume lashes, Spa Décor and The Peoples Choice Finalist
England’s Business Awards 2019 – Best Beauty Salon Durham Winner
British Beauty Awards 2019 – Lash Specialist of the Year Silver Winner
British Beauty Awards 2019 – Beauty Salon of the Year Silver Winner
British Beauty Salon Awards 2019 – Beauty Therapist of the Year Silver Winner
SME News Awards 2019 – Most Outstanding Lash and Skincare Treatments Winner
Lash Festival 2019 – Master on Trend Lashes Winner
Lash Factor 2019 – Mature lashes 3rd Place
|
| 2018 |
British Hair and Beauty Awards 2018 – Lash Bar of the Year Winner
British Hair and Beauty Awards 2018 – Lash Specialist of the Year (Helen) Winner
British Hair and Beauty Awards 2018 – Brow Specialist of the Year (Helen) Winner
British Hair and Beauty Awards 2018 – Training Centre of the Year Winner
|
| 2017 |
British Hair and Beauty Awards 2017 – Beauty Therapist of the Year Winner
British Hair and Beauty Awards 2017 – Lifetime Achievement Winner
British Hair and Beauty Awards 2017 – Entrepreneur of the Year Winner
|
| 2016 |
British Beauty Salon of the Year 2016 Winner
Amazing Durham 2016 – Entrepreneur of the Year Winner
English Hair and Beauty Awards 2016 – Salon of the Year Finalist
Amazing Durham 2016 – Independent Retailer of the Year Winner
|
| 2015 |
British Massage Therapist of the Year 2015 Winner
British Beauty Salon of the Year 2015 – Finalist
British Beauty Therapist of the Year 2015 – Finalist
English Hair and Beauty Awards 2015 – Salon of the Year Finalist
The Journal Business Awards 2015 – Internet Award Finalist
The Journal Business Awards 2015 – Services Award Finalist
|
| 2014 |
English Hair and Beauty Awards 2014 – Salon of the Year Finalist
English Hair and Beauty Awards 2014 – Therapist of the Year Finalist
Durham City Retail Awards 2014 – Independent Retailer Finalist
Durham City Retail Awards 2014 – Retail Experience Finalist
Amazing Durham 2014 – Independent Retailer of the Year Winner
|
| 2013 |
Star Radio 2013 – Marketing Award Winner
Durham City Retail Awards 2013 -Independent Retailer Winner
Durham City Retail Awards 2013 – Retail Experience Winner
|
Professional Brands Used
Verification Badges
Professional beauty awards winner
Skin Games Judge
Skin games winner
Salon Features
Insurance Documentation
Qualifications & Certifications
View All Certifications
| Awarded To | Qualification / Accreditation Name | Training Organisation | Certificate Date | Accredited by | Certificate File |
|---|---|---|---|---|---|
| Helen ward | Hairdressing Level 2 | City and guilds | City and guilds | View | |
| Helen ward | Dermaplaning | Dermaplane pro | Dermaple pro | View | |
| Helen ward | Fat freezing | Cryosculpture | Cryosculpture | View | |
| Lexi markham | Fat freezing | Cryosculpture | Cryosculpture | View | |
| Helen ward | Indian head massage | Middlesbrough college | VTCT | View | |
| Helen ward | Indian head massage | Middlesbrough college | VTCT | View | |
| Helen ward | Microdermabrasion | Skinbase md pro | Skinbase | View | |
| Lexi markham | Microneedling | The wynyard aesthetics academy | Cpd | View | |
| Lexi markham | Pedicures | Elim | Elim | View | |
| Helen ward | Level 4 /5 Advanced Skin Science | Dmk | Guild accredited | View |
Work Image Gallery
Meet The Team
Latest Articles
Insights, Guides And Features From Trusted Industry Voices.
Frequently Asked Questions
Where is your salon based in Durham?
Do I need to book in advance?
Are your therapists fully qualified and insured?
Do you offer consultations before treatments?
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